Technical Service Engineer DACH/ BLX

Anbieter: Sabic
Veröffentlicht am: 12.05.2021
Dienstsitz: Germany (DE)
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www.sabic.com Technical Service Engineer (m/f/d) DACH/ BLX Job Purpose and Responsibilities Commits to an uncompromising environment in terms of EHS&S, compliance to law and company policies. Interprets (new) customer needs/requirements, and initiates and leads in the internal cross-functional collaborative process of converting those to competitively advantaged material solutions, especially where these are technically more complex. Supports the selling of material solutions in selected focus applications to assigned customer base using value management principles, and shares the success broadly for translation opportunities. Delivers on planned milestones for the specific projects at the assigned specifying customer base by giving transparency in progress through Siebel Support Tasks. Acts as the lead contact point between the various technical functions within the customers’ organization and SABIC and internally for the Specialty team towards OEM & Growth teams, Product Management, T&I, TSR and GApT department. Builds, develops and maintains relationships with assigned key customer technical decision makers in engineering, production and quality department. Provides and shares timely consolidated techno-commercial information & intelligence with internal growth functions. Secures optimal technical support to customers, sales offices & SAM’s including technical complaint handling & problem solving at customer. Implements product optimization/ modification/ adjustment projects with product management & technology at customer base. Provides technical & product training at customers and internally in weekly technical & training calls, supports building commercial training & positioning tools. Requirements BSc/MSc in Plastics or Mechanical Engineering. Technical (field) experience in B2B technical products: minimum 5 - 10 years with solid expertise in processing methods like injection molding & extrusion. Technical aptitude from identifying opportunities to positioning material solutions until commercial sales while demonstrating focus, goal orientation & decisiveness. Demonstrated expertise in & passion for application development and product / part design for engineering thermoplastic resins & compounds. Capability to perform tool trials, process optimization and trouble shooting at customers and to be responsible for technical issue resolution and claim handling. Knowledgeable to build training & positioning materials according to SABIC branding and providing/ facilitating training within the Specialty team. Proficient in the use of process oriented tools associated with LEAN, Six Sigma, FMEA. Ability to identify, lead, direct, guide, plan, develop new projects to sales. Proven interpersonal and collaborative skills – excels in high performing teams in a multi-cultural environment. Fluent in German and English language, French nice to have. Location Germany - home-based. Department The TSE role belongs to DACH/BLX Region which is one of the three region of EMEA with South of Europe and North and East Regions. The TSE role is within the Commercial Team which comprehends 4 Account Managers and 4 Technical Service Engineers. They report to the Sales and Development Manager of DACH/Benelux. Next to the commercial Team, there is an BD/OEM growth Team that comprehends 4 OEM Global Account Managers and 6 Business Development engineers for the same DACH/BLX region. They report to the BD/OEM Manager of DACH/BLX. Both Team (Commercial and BD/OEM Growth) reports to the Sales and Development Manager of DACH/BLX Region. The commercial Team has the responsibility to grow and develop direct Accounts and Distribution. The BD/OEM Growth Team has the responsibility to develop Project Pipeline and grow sales in focus segments with new & existing Specifiers and selected OEM’s in DACH/BLX. The TSE role includes the support and Development of direct Accounts as well as Distribution. In this function TSE does not have any reporting line. General SABIC is a global leader in chemicals headquartered in Riyadh, Saudi Arabia. From making cars and planes more fuel-efficient, to helping conserve the world’s water supply and enabling colorful smartphone cases, we find solutions to the challenges of today to help our customers achieve their ambitions and build a better tomorrow. We support our customers by identifying and developing opportunities in key end markets such as electrical and electronics, transportation, medical devices, construction, packaging, agri-nutrients and clean energy. SABIC has more than 33,000 employees worldwide and operates in more than 50 countries. Fostering innovation and a spirit of ingenuity, we have about 12,500 global patent filings, and have significant research resources with innovation hubs in five key geographies – USA, Europe, Middle East, North East Asia and South East Asia. In Europe, SABIC employs over 6,000 professionals and is running 6 world-scale production sites and 4 technology and innovation centers. We are present in almost every European country. Major locations within our broad network of innovation, production and marketing are: Teesside (UK), Cartagena (Spain), Gelsenkirchen (Germany), Geleen (the Netherlands), Bergen op Zoom (the Netherlands) and Genk (Belgium). Further Information For more information about this role you can contact Glenn Duggert (corporate recruiter) via glenn.duggert@sabic.com. We kindly request you to submit your application (resume and motivation-letter) via our online application page and not via email. Important notice: please be informed that a reference check, an employment verification and E-assessment is be part of our recruitment process. A Certificate of Good Conduct can be requested depending the level of the role in our organization and/or function, allowing us to request dependant of local regulations. Responses from employment agencies will not be considered.

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